Privacy Policy

1. Introduction & Scope

RelayMesh ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service"). Please read this policy carefully. If you do not agree with our practices, please do not use RelayMesh.

2. Information We Collect

We collect information in the following ways:

• Account Registration: Name, email address, organization, job title, and authentication credentials.
• Usage Data: Interaction logs, message content (within workspace threads), timestamps, IP addresses, device information, and browser type.
• Payment Information: Billing address, payment method, and transaction history (processed securely via third-party providers).
• Communications: Feedback, support inquiries, and correspondence with our team.
• Cookies & Tracking: Cookies, pixels, and similar technologies to enhance your experience.

3. Legal Basis for Processing

For users in the EU and other jurisdictions with data protection laws, we process personal data under the following legal bases:

• Contractual necessity (to fulfill our service agreement with you)
• Legitimate business interests (improving service, security, compliance)
• Your consent (where applicable)
• Legal obligations (regulatory compliance, law enforcement requests)

4. How We Use Your Information

We use collected information for:

• Providing, maintaining, and improving the Service
• Processing transactions and sending billing information
• Responding to support inquiries and customer service requests
• Sending service-related announcements and administrative messages
• Analyzing usage trends to enhance features and user experience
• Detecting and preventing fraud, security incidents, and abuse
• Complying with legal obligations and responding to lawful requests
• Marketing communications (with your consent where required)

5. Data Sharing & Disclosure

We do not sell or trade your personal data. We may share information with:

• Service Providers: Payment processors, cloud infrastructure providers, analytics platforms, and support tools.
• Business Partners: Integration partners and third-party tools you explicitly connect to RelayMesh.
• Legal Compliance: When required by law, court order, or government request.
• Business Transfers: In the event of merger, acquisition, or asset sale (with notice and opportunity to opt out).

All service providers are contractually obligated to maintain data confidentiality and security.

6. Data Retention

We retain your data as long as necessary to provide the Service, fulfill legal obligations, or resolve disputes. Specific retention periods include:

• Account Data: Retained for the duration of your subscription, plus 90 days after termination (unless legally required to retain longer).
• Message & Audit Logs: Retained according to your plan (30 days for Starter, 12 months for Professional, unlimited for Enterprise).
• Cookies: Typically retained for up to 12 months, or as per your cookie preferences.

Upon request, we will delete your data subject to legal or contractual retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal holds).
• Portability: Receive your data in a structured, portable format.
• Restriction: Limit how we process your data.
• Objection: Opt out of certain processing activities.
• Withdraw Consent: Withdraw consent for marketing or optional processing.

To exercise these rights, contact us at [email protected].

8. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for messages in transit and at rest
• Role-based access controls and authentication mechanisms
• Regular security audits and penetration testing
• SOC 2 Type II compliance certification
• Encrypted backups and disaster recovery protocols
• Employee access controls and confidentiality agreements

While we strive to protect your data, no system is 100% secure. We encourage you to use strong passwords and notify us of any security concerns.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using RelayMesh, you consent to such transfers. We implement appropriate safeguards (Standard Contractual Clauses, adequacy decisions) to protect your data during international transfers.

10. Children's Privacy

RelayMesh is not intended for individuals under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly. Parents or guardians who believe a child has provided information should contact us immediately.

11. Third-Party Links & Integrations

Our Service may contain links to third-party websites and integrations with external platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information.

12. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience. See our Cookie Policy for detailed information about our use of these technologies and your preferences.

13. Contact Us

If you have questions about this Privacy Policy, your data, or our privacy practices, please contact:

14. Policy Changes

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or by posting the updated policy on our website with a new "Last Updated" date. Your continued use of RelayMesh after such changes constitutes your acceptance of the updated Privacy Policy.

Last Updated: January 2026