Cookie Policy

1. Introduction

This Cookie Policy explains how RelayMesh and our third-party partners use cookies, web beacons, pixels, and similar tracking technologies ("Cookies") on our website and Service. This policy applies to all visitors and users of our platform. By using RelayMesh, you consent to our use of cookies in accordance with this policy and our Privacy Policy.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, mobile phone) when you visit a website. They contain information that can be retrieved later. Cookies serve various purposes, including remembering your preferences, tracking your activity, and enabling certain functionality. They can be classified as:

• Session Cookies: Deleted when you close your browser.
• Persistent Cookies: Remain on your device until they expire or are manually deleted.
• First-Party Cookies: Set by RelayMesh directly.
• Third-Party Cookies: Set by our partners and service providers.

3. Types of Cookies We Use

We use the following categories of cookies:

• Essential Cookies: Required for basic functionality (authentication, security, load balancing). These cannot be disabled without compromising the Service.
• Performance Cookies: Collect information about how you use RelayMesh (pages visited, time spent, errors encountered). Used to analyze and improve performance.
• Functional Cookies: Enable customized features and preferences (language settings, layout preferences, saved information).
• Marketing & Analytics Cookies: Track your behavior across websites to display targeted advertising and measure campaign effectiveness (only with consent).

4. Specific Cookies & Technologies

We and our partners use specific tools for tracking and analytics:

• Google Analytics: Analyzes website traffic and user behavior. More info: Google Privacy Policy
• Hotjar: Records user sessions and interactions to identify usability issues. More info: Hotjar Privacy Policy
• Auth Tokens: Secure session management and user authentication (persistent, encrypted).
• Preference Cookies: Remember your cookie consent choices and user preferences.

5. Your Cookie Preferences

You can control cookies through the following methods:

• Cookie Banner: Accept or reject non-essential cookies via our cookie consent banner (displayed on first visit).
• Browser Settings: Adjust cookie settings in your browser's privacy settings to block cookies entirely or only allow certain types.
• Opt-Out Tools: Use third-party opt-out tools to prevent tracking by specific services.
• Your Account Settings: Manage your communication and tracking preferences in your RelayMesh account dashboard.

Note: Disabling essential cookies may affect the functionality of RelayMesh.

6. Consent Management

When you first visit RelayMesh, a cookie consent banner will appear. Your choices are:

• Accept All: All cookies (essential, performance, functional, and marketing) are enabled.
• Reject Non-Essential: Only essential cookies are enabled; others are blocked until you change your preferences.
• Manage Preferences: Choose which non-essential cookie categories to enable.

Your consent choice is saved in a cookie and will be respected for 12 months. You can update your preferences at any time by clicking "Cookie Preferences" in the footer.

7. International Cookie Standards

For users in the European Union, United Kingdom, and other regions with privacy laws, we comply with:

• GDPR (EU): We obtain explicit consent before storing non-essential cookies.
• CCPA (California): You have the right to know, delete, and opt-out of the sale of personal information related to cookies.
• LGPD (Brazil): We obtain consent for non-essential cookies and provide transparency about data use.

If you are in a regulated jurisdiction, you will see location-specific cookie consent language and options.

8. Third-Party Cookies & Integrations

When you connect third-party tools to RelayMesh (e.g., Salesforce, Slack, Zendesk), those integrations may set their own cookies. We are not responsible for their cookie practices. Review their privacy policies for details. You control which integrations are connected to your account at any time.

9. Data Retention & Deletion

Cookie data is retained as follows:

• Session Cookies: Deleted when you close your browser.
• Persistent Cookies: Typically retained for 6–12 months unless you clear them earlier.
• Analytics Data: Aggregated data is retained for 24 months; individual-level data is retained per analytics provider's policy (typically 14 months).

You can manually delete cookies by clearing your browser's cache and cookies. Most browsers provide instructions on their support pages.

10. Cookie Banner & User Rights

Our cookie banner allows you to make informed choices about data collection. You have the right to:

• Withdraw consent at any time by updating your cookie preferences
• Request information about what cookies we use and why
• Request deletion of cookie data (except where legally required)
• Lodge complaints with your local data protection authority

11. Contact & Policy Updates

Questions about our cookie practices? Contact us at:

Last Updated: January 2026